Delivery typically takes 3 to 8 business days, though in some rare cases, it may take up to 12 business days due to external factors beyond our control. Please note that delivery times begin from the moment your order is shipped, not from the date of purchase.

Orders are usually processed within 3 business days, but during peak times or unusual circumstances, processing may take up to 5 business days. We strive to ensure your order reaches you as quickly as possible!

We currently offer shipping exclusively within the United States. Please note that some products are available for nationwide shipping, while others may not be deliverable to certain states due to our different suppliers’ shipping policies.

You can always find accurate shipping details listed on each product page.

Once your order has been shipped, you will receive an email with your tracking number and a link to track your package. Simply click the link in the email to see real-time updates on the status and location of your shipment.

In the near future, you’ll also be able to track your orders directly through your personal account on our website, making the process even more convenient.

If you have any issues accessing your tracking information, feel free to contact us for assistance.

If your package is delayed or hasn’t been delivered, please reach out to us through our Contact Us page. Provide your order details, and our team will review the situation promptly to resolve the issue. We’re here to help ensure your order reaches you as soon as possible!

If your package arrives damaged or you receive the wrong item, please keep the original packaging and contact us immediately through our Contact Us page. To expedite the resolution process:

1. Take clear photos of the damaged or incorrect item, including the packaging.
2. Send the photos and a brief description of the issue to our support team.

We highly recommend reporting the issue within the first 2 days of delivery to ensure a prompt resolution. Depending on the situation, we will arrange for a replacement or issue a refund.

For more details on returns, visit our Returns Policy section. Rest assured, we’re here to make things right!

You can contact us through our contact page! We will be happy to assist you.

To check your order status, simply log into your account and click "Order History" or contact us through the Contact Us form.

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

To log into your personal account, simply enter your email address, and a one-time code will be sent to your inbox. Use this code to access your account securely and conveniently.

Absolutely not! We never have access to this information. Your data is completely safe.

Yes, you can cancel your order, but only if it hasn’t been shipped yet. Once the order has been dispatched, cancellations are no longer possible.

Starting January 1, 2025, we will no longer accept returns for Buyer’s Remorse or Change of Mind. However, if your item arrives damaged, incorrect, or defective, please refer to our Returns Policy, and we’ll gladly assist you with a replacement or refund.

You can contact us through our contact page! We will be happy to assist you.

Our return policy allows you to request a return within  30 days of delivery for damaged, defective, or incorrect items. To expedite the process, please email us within the first 2 days of receiving your order, including photos of the item and its original packaging along with a brief description of the issue.

Items must be unassembled, unused, and returned in their original packaging to qualify for a return.

Please note that starting January 1, 2025, we will no longer accept returns for reasons such as Buyer’s Remorse or Change of Mind.

Additionally, all returns must have an RMA (Return Merchandise Authorization) number provided by our team. Items sent without an RMA number or to unauthorized addresses will not be eligible for a refund and may be returned to the sender.

For full details, visit our Returns Policy section.

We’re a small team dedicated to providing the best possible assistance and resolving your concerns efficiently. Our support team is available Monday through Friday, and the average response time is 24 hours.

You can reach us through our Contact Us page or by emailing us directly at contact@itsworth.co. When sending a query directly to our email, please make sure to include your order number to help us address your inquiry more quickly.

No, we currently do not offer phone support. However, when this option becomes available, the information will be updated and made accessible on our website. In the meantime, feel free to reach out to us via our Contact Us page or email.

You can contact us through our contact page! We will be happy to assist you.